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The Contact Centre Podcast

Jul 25, 2019

Dan Moross of MOO draws on his own experience to discuss the keys to creating a call centre culture that facilitates both learning and enjoyment. 

In our discussion, we also talk about optimising recruitment, bringing fun into the workplace and developing key customer service skills amongst the contact center team.  


Jul 25, 2019

Colin Shaw of Beyond Philosophy discusses how we can evoke positive emotions from our customers, first focusing on the wider customer experience, before sharing some practical tips for call centers. 

In our discussion, we also talk about creating positive customer memories, increasing employee engagement and coaching...