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The Contact Centre Podcast

Mar 30, 2020

Erica Mancuso, a service transformation expert, discusses some of the most promising technologies that are emerging within the contact centre industry.

In our conversation, we also talk about using tools to increase advisor engagement, getting more out of your existing software and creating a business case for call...


Mar 23, 2020

Keith Gait, an experienced customer service director, shares great insight into the current changes that are going on within the contact centres and makes some interesting predictions into the future of the industry.  

In our conversation, we also discuss how service levels are shifting, why organisations need to focus...