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The Contact Centre Podcast

Nov 30, 2020

Colin Gill of Akixi joins us for a conversation for how contact centres can take their reporting to the next level, sharing lots of clever advice along the way.

In our discussion with Colin, we reveal lots of simple tips to help you improve your reporting, highlight some key mistakes to avoid and give extra advice on...


Nov 9, 2020

Sarah Morgan of new contact centre consultancy Luceat Coaching discusses what team leaders and managers can do to help their team to improve their call center skills.

In our conversation, we also talk about which skills are most valuable to improve, as well as how to boost motivation levels and employee engagement to...