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The Contact Centre Podcast

Dec 8, 2021

Jeanette Hunter of Jabra discusses ways of improving Customer and Agent Experience in the New Normal.

In our conversation with Jeanette we examine the emerging trends within the contact centre environment post pandemic, looking at how technology can help support new ways of working for contact centre agents and how you...

Feb 8, 2021

Helen Ginman of UandI Wellbeing discusses what contact centres can do to improve employee well-being and take good care of their teams in the “new normal”.

In our conversation with Helen, we also talk about common sources of contact centre stress, how you can actively promote wellbeing and the positive impact that...