Mar 23, 2020
Keith Gait, an experienced customer service director, shares great insight into the current changes that are going on within the contact centres and makes some interesting predictions into the future of the industry.
In our conversation, we also discuss how service levels are shifting, why organisations need to focus more on supporting advisors with the right knowledge, as well as other trends like AI and customer emotion.
This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo