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The Contact Centre Podcast

Feb 3, 2020

Leslie O’Flahavan, a Professional Writing Trainer and Coach at E-WRITE, discusses some of the most common mistakes that we make in customer service writing and how to avoid them.

In our conversation, we also talk about personalising emails and chats, the danger of imposing “word bans” in the contact centre and interesting activities to improve our customer service writing.

This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit:

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