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The Contact Centre Podcast

Feb 24, 2020

Jacqui Turner, the Founder of Turner Corner Learning Solutions, discusses how we can better support team leaders in the contact centre, in order to improve advisor performance.

In our conversation, we also talk about the dangers of micromanaging, building positive working relationships and preparing leaders to have those difficult conversations with their teams.

This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit:

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