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The Contact Centre Podcast


Feb 17, 2020

Kim Ellis, a customer service coach who has worked with many renowned brands, discusses the keys to improving skills like empathy, active listening and knowledgeability in the contact centre.

In our discussion, we also discuss training exercises that will help to develop these skills further, while Kim makes reference to a number of her own contact centre experiences along the way.

This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

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