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The Contact Centre Podcast

Feb 10, 2020

Martin Jukes, a highly experienced consultant in all areas of customer service and the customer experience, shares his vision of the contact centre advisor of the future.

In our discussion, we also talk about the new complexities of working in the call center, how managers should be reacting to that and the key advisor skills that will become increasingly valuable to your organisation.

This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit:

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